FAQs
How can I contact Deckored?
You can email us at info@deckored.com, where our customer service team will be happy to assist you with anything you need!
Do you ship worldwide?
Yes.
Where do you ship from?
We ship from Hong Kong.
Can I modify or cancel my order?
As we strive to process orders as quickly as possible, any modification or cancellation request must be made within 12 hours of placing the order. Requests made after this period will be declined. However, your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are processed and shipped from our warehouse. Please allow additional time for your order to be processed during holidays and sale seasons. We process orders Monday through Friday. Orders will be processed within 1–3 business days from the order date and shipped the day after processing. Please note that we do not ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2 to 4 weeks to arrive.
What should I do if I don’t receive my order?
If you do not receive your order within 30 days of shipment, you are eligible for a full refund.
Will I be charged customs and taxes?
The prices displayed on our site are tax-free in USD, meaning you may be liable to pay duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged when your order arrives at its final destination, as determined by your local customs office. Payment of these fees and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by your country’s customs department. For more details on fees, please contact your local customs office.
How do I return an item?
Please contact us at info@deckored.com.
What should I do if the item(s) I received are defective/incorrect/damaged?
Please contact us if you received incorrect, missing, and/or defective merchandise. Include your order number, photos of the item(s), and any relevant references upon receiving your package. We will do our best to resolve your issue as quickly as possible.
When will I receive my refund?
All refunds will be credited to your original payment method. If you paid by credit or debit card, refunds will be sent to your card-issuing bank within 7–10 business days of receiving the returned item or cancellation request. Please contact your card-issuing bank with questions about when the credit will post to your account. If you have not yet received credit for your return, here’s what to do: contact your bank or credit card company. It may take some time before your refund is officially posted to your account.